Privacy Policy

1Introduction

This Privacy Policy ("Policy") sets out the practices of rajajp188 ("we", "us", "our", "the Company") with respect to the collection, use, storage, disclosure, and protection of personal data belonging to users ("you", "your", "Player") of the rajp188 online gaming platform, accessible atrajajp188.cam (the "Platform").

rajp188 serves players across Malaysia — including Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, Shah Alam, and Bangsar — and is committed to handling all personal information with the highest standard of care, transparency, and accountability. We operate under international data protection principles consistent with our licensing framework, which includes obligations equivalent to internationally recognised privacy standards.

By registering an account, depositing funds, or using any feature of the Platform, you acknowledge that you have read and understood this Policy and you consent to the data practices described herein. If you do not consent to these practices, please do not register or continue using the Platform.

2Definitions

For the purposes of this Privacy Policy, the following terms carry the meanings set out below:

• "Personal Data" — Any information relating to an identified or identifiable natural person, including name, identification number, contact details, financial data, and online identifiers.
• "Processing" — Any operation performed on personal data, including collection, recording, storage, use, disclosure, erasure, or destruction.
• "Data Controller" — The entity that determines the purposes and means of processing personal data. For this Policy, the Data Controller is rajp188.
• "Data Processor" — A third party that processes personal data on behalf of the Data Controller under a contractual obligation.
• "KYC Data" — Identity verification documents and information submitted by a Player as part of the Know Your Customer process, including MyKad, passport, utility bills, and selfie photographs.
• "Cookies" — Small text files stored on a User's device by a web browser, used to retain session information, preferences, and analytical data.
• "Consent" — A freely given, specific, informed, and unambiguous indication of the Player's agreement to the processing of their personal data for a stated purpose.

3Data Controller

rajp188 acts as the Data Controller with respect to all personal data collected and processed through the Platform. As Data Controller, we are responsible for determining the purposes for which your personal data is used and for ensuring that all processing is carried out lawfully, fairly, and in a transparent manner.

Where we engage third-party service providers to process personal data on our behalf (such as payment processors, game software providers, and fraud detection services), those parties act as Data Processors and are bound by contractual data processing agreements requiring them to handle your data solely in accordance with our instructions and this Policy.

4Data We Collect

We collect personal data in the following categories, depending on how you interact with the Platform:

We do not collect special category personal data (such as racial or ethnic origin, political opinions, religious beliefs, or health data) unless it is voluntarily provided by you in a support context and is strictly necessary to process your request.

5How We Use Your Data

rajp188 processes your personal data for the following specific purposes:

• Account Management: To create, maintain, and administer your player account, including login authentication, password resets, and account settings management.
• Identity Verification (KYC): To verify your age (21+ enforcement), identity, and address in compliance with anti-money laundering (AML) and international licensing obligations.
• Transaction Processing: To process deposits via Touch'n Go eWallet, Boost, GrabPay, Maybank, CIMB, Public Bank, Hong Leong, DuitNow, FPX, and cryptocurrencies (BTC, ETH, USDT, BNB); and to process withdrawal requests to your registered payment methods.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent activity, money laundering, multi-accounting, and other prohibited conduct on the Platform.
• Platform Improvement: To analyse usage patterns, game performance data, and player behaviour (in aggregate and pseudonymised where possible) to improve Platform features and user experience.
• Customer Support: To respond to enquiries, resolve disputes, and provide technical assistance via live chat, email, and related channels.
• Responsible Gambling: To monitor for patterns indicative of problem gambling behaviour and to administer self-exclusion, deposit limit, and cooling-off requests.
• Legal & Regulatory Compliance: To comply with obligations under our operating licence, including reporting to relevant regulatory authorities where legally required.
• Direct Communications: To send transactional emails (deposit confirmations, withdrawal notifications, security alerts) and, where you have opted in, promotional communications about bonuses and offers.

6Legal Basis for Processing

rajp188 processes personal data on the following legal grounds, consistent with internationally recognised data protection principles:

• Contractual Necessity: Processing required to perform the contract between you and rajp188 — including account creation, transaction processing, and customer support.
• Legal Obligation: Processing required to comply with applicable law — including KYC, AML reporting, age verification, and responses to lawful regulatory requests.
• Legitimate Interests: Processing carried out to pursue legitimate business interests — including fraud prevention, platform security, and service improvement — where these interests are not overridden by your data protection rights.
• Consent: Processing based on your explicit, freely given consent — including optional marketing communications and non-essential analytics cookies. You may withdraw consent at any time without affecting the lawfulness of prior processing.

7Data Sharing & Disclosure

rajp188 does not sell, rent, or trade your personal data to any third party for their own commercial purposes. We may share your data in the following limited circumstances:

• Payment Processors: We share transaction data with Malaysian payment processors and financial institutions (including those facilitating DuitNow, FPX, and e-wallet transactions) necessary to process your deposits and withdrawals. These entities operate under their own privacy obligations.
• Game Software Providers: Certain game sessions are hosted by third-party game studios integrated into our Platform. Minimal technical data (session tokens, bet data) may be shared with these providers solely to facilitate game delivery. No personally identifiable information beyond what is technically necessary is transmitted.
• Fraud Detection & AML Services: We may share identity and transaction data with specialist third-party fraud detection and anti-money laundering compliance services that assist us in meeting our regulatory obligations.
• Regulatory Authorities: Where required by applicable law or by our operating licence conditions, we may disclose personal data to relevant regulatory, law enforcement, or judicial authorities. We will notify you of such disclosures where legally permissible to do so.
• Corporate Transactions: In the event of a merger, acquisition, or sale of assets, personal data held by rajajp188 may be transferred to the acquiring entity, subject to equivalent privacy protections. You will be notified of any such transfer in advance.

All third-party Data Processors engaged by rajajp188 are bound by written data processing agreements requiring them to process your data only for the specified purpose, maintain appropriate security measures, and not disclose your data to any further parties without authorisation.

8International Data Transfers

As an internationally licensed platform serving Malaysian players, some of your personal data may be processed in countries outside of Malaysia. Where data is transferred internationally, rajp188 takes appropriate measures to ensure that such transfers are carried out securely and that your data receives an equivalent level of protection to that afforded under applicable privacy standards, including through the use of contractual safeguards and by transfering only to jurisdictions or entities that maintain adequate data protection standards.

Specifically, KYC documentation and financial records are stored in encrypted, access-controlled server environments with geographically redundant backups. Access to these systems is strictly limited to authorised personnel with a legitimate operational need.

9Data Retention

rajajp188 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law and our licensing obligations. The following general retention periods apply:

Upon expiry of the applicable retention period, personal data is securely and irreversibly deleted or anonymised in accordance with our data destruction procedures.

10Cookies & Tracking Technologies

rajajp188 uses cookies and similar tracking technologies on the Platform. Cookies are small text files stored on your device that allow the Platform to recognise your session and preferences.

We use the following categories of cookies:

• Strictly Necessary Cookies: Essential for the Platform to function. These include session authentication cookies, security tokens, and load-balancing cookies. These cannot be disabled without affecting Platform functionality.
• Functional Cookies: Remember your preferences such as language settings, responsible gambling limits, and game preferences across sessions.
• Analytics Cookies: Collect aggregated, pseudonymised data about how users interact with the Platform — pages visited, time on site, game categories explored. Used solely to improve Platform performance. These are optional and activated only with your consent.

You can manage cookie preferences through your browser settings at any time. Note that disabling strictly necessary cookies may impair your ability to log in or use certain Platform features. Clearing cookies will log you out of your current session.

11Your Rights

As a data subject, you hold the following rights with respect to your personal data held by rajajp188. To exercise any of these rights, please contact us using the details in Section 16.

12Data Security

rajajp188 implements comprehensive technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include:

• Encryption: All data transmitted between your device and the Platform is encrypted using 256-bit SSL/TLS encryption. Personal data at rest — including KYC documents and financial records — is stored in encrypted databases.
• Access Controls: Internal access to personal data is strictly limited to authorised personnel with a verified operational need. Access is logged, monitored, and reviewed regularly. Multi-factor authentication is required for administrative access.
• Penetration Testing & Audits: The Platform undergoes regular independent security assessments to identify and remediate vulnerabilities before they can be exploited.
• Incident Response: We maintain a documented data breach response plan. In the event of a breach affecting your personal data, we will notify affected users and relevant authorities within applicable required timeframes.
• Password Security: User passwords are stored exclusively as salted cryptographic hashes. rajp188 staff cannot retrieve your plaintext password under any circumstances.

13Minors & Age Restriction

The rajp188 Platform is strictly intended for persons aged 21 years and above. We do not knowingly collect, store, or process personal data from any individual under the age of 21.

Age verification is conducted as part of the KYC process for all registered accounts. If we discover that personal data has been collected from a person under 21, we will immediately suspend the relevant account, delete all associated personal data, and — where applicable — void any transactions conducted through that account.

Parents and guardians are encouraged to use parental control software to prevent minors from accessing online gambling platforms. If you believe a person under 21 has registered on our Platform, please contact us immediately at the address provided in Section 16.

14Third-Party Services

The Platform integrates services from third-party providers, including game studios and payment processors. While we select these providers carefully and require them to maintain data protection standards consistent with this Policy, we are not responsible for the privacy practices of third-party services operating outside the rajp188 Platform under their own terms.

We encourage you to review the privacy policies of any third-party services you interact with independently of the rajp188 Platform.

15Changes to This Policy

rajp188 reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, operational requirements, or applicable legal obligations. Material changes will be communicated to registered users via email to the address on file and/or via a prominent notice displayed upon Platform login.

The "Effective Date" displayed at the top of this page indicates when the current version of the Policy came into force. Your continued use of the Platform following notification of changes constitutes your acceptance of the revised Policy.

We recommend reviewing this Policy periodically. Previous versions of the Policy are available from our support team upon request.

16Contact Us

For any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data — including requests to exercise your data subject rights — please contact our Data Protection team through the following channels:

We aim to respond to all privacy-related requests within 30 calendar days. Where requests are complex or numerous, we may extend this period by a further 30 days with prior notification to you.

For matters relating to responsible gambling tools, self-exclusion, or the Responsible Gambling programme, please visit our dedicatedResponsible Gambling page.